Troubleshooting

Quick solutions for common issues like cooling, app connectivity, and error codes.

How to Report a Technical Issue

If you're experiencing a technical problem, such as scheduling issues or the unit isn’t working correctly. Please follow these steps to help us resolve it quickly:. 📋 Order details. Please provide the name on the order or the order number to check y

P01 and P06 Error Codes

Checking P01 and P06 Error Messages. P01 Error: This usually indicates a water flow issue. Make sure the water level is adequate and check for blockages in the filter or pump area. After inspecting, restart the unit. P06 Error: This points to a Water

Chiller Not Cooling

If your chiller is running but the water is not getting cold, this guide will help you understand the most common causes and the steps you can take to fix the issue. Cooling problems are usually caused by simple issues such as low water flow, poor ve

Flow Error/Low Flow Issue

If your chiller shows a Flow Error or you notice weak water circulation, it means the system is not getting enough water flow to cool properly. This is one of the most common issues and is usually easy to fix. Strong and steady water flow is importan

Chiller Is Leaking

If you notice water leaking from your chiller or the hoses, it is important to find the source quickly. Most leaks are caused by loose fittings, worn hoses, or water dripping from normal condensation. This guide will help you determine where the leak

Chiller Not Turning On

If your chiller will not turn on, does not power up, or loses power suddenly, there are several common causes. Most issues are related to power supply, outlet problems, or basic safety features. This guide will help you identify the cause and get you

Tub Leaking/Valve Issue

If you notice water leaking from your tub, the issue is usually related to the drain valve, loose fittings, or water escaping from the tub seams. Most leaks can be resolved quickly by checking a few common areas. This guide will help you identify whe

Water Not Getting Cold Enough

If your water is cooling but not reaching your desired temperature, this means the chiller is working but something is slowing down its performance. This guide explains the most common causes and the steps you can take to improve cooling results. Wea

Freezing or Ice Build Up Inside Chiller

Ice forming inside your chiller or lines is a sign that water flow is restricted or the water temperature is set too low for current conditions. Ice buildup can prevent proper cooling, damage internal components, and stop water circulation. This guid

Ozone Not Working

If your ozone system does not seem to be running or you do not see bubbles or smell ozone during operation, there may be a simple issue affecting the system. Ozone helps support clean water, so it is important to make sure it is working correctly. Th

App Not Connecting / WiFi Setup Issue

If your chiller is not connecting to the Smart Life App, cannot pair with your phone, or loses WiFi connection, there are several steps you can take to restore the connection. Most issues are caused by network settings, phone permissions, or pairing