How to Report a Technical IssueUpdated 16 days ago

If you're experiencing a technical problem, such as scheduling issues or the unit isn’t working correctly. Please follow these steps to help us resolve it quickly:

📋 Order details

Please provide the name on the order or the order number to check your current unit. 

▶️ Record a Video

Create a short video that clearly shows the issue you're encountering. Be sure to include any steps that lead up to the problem so our team can fully understand what’s happening.

📩 Submit the Video

Send the video to our support team through email ([email protected]).

🛠️ We’ll Review It

Our engineering team will review your video to diagnose the issue and work on a solution as quickly as possible.

Your help in capturing the problem on video is essential and greatly appreciated. It allows us to get to the root of the issue faster and provide a smoother experience for everyone.