Warranty PolicyUpdated 15 days ago
WARRANTY
1-Year Warranty
Our commitment to quality extends beyond the trial period with a 1-Year Warranty on all ice bath chillers. This warranty covers defects or malfunctions. If your chiller encounters any such issues within a year from the purchase date, we will repair or replace it at no additional cost.
Warranty Claims:
- Replacement Parts at No Extra Charge: If your water chiller encounters a defect or malfunction, we'll supply the needed replacement parts and instructions for repair without any additional cost. Please be aware, this offer does not cover damages due to regular use, misuse, or accidental handling.
- Support and Troubleshooting:Our expert support team is ready to help with any challenges you might face with your water chiller. For assistance, simply contact us at [email protected] or via the live chat/phone on our website. We'll provide step-by-step troubleshooting guidance to quickly identify and resolve the issue. Our support is online during regular US working hours, 7 days a week.
Warranty Duration:
The standard warranty duration is 1 year. You can purchase an extended warranty during checkout. Arctic Warriors reserves the right to modify the terms of the warranty at any time. Any change will not affect orders made prior to it.
Exclusions:
Please note, the 100-day trial and 1-Year Warranty do not cover damage resulting from misuse, accidents, or unauthorized modifications. Normal wear and tear, as well as issues arising from improper handling, installation or storage, are also excluded.
**Note: This warranty specifically covers structural defects or malfunctions of the products mentioned above. It does not extend to accessories and individual parts associated with these products. Accessories and parts are not covered under this limited warranty. If you have any questions regarding the warranty coverage of specific accessories or parts, please contact our customer support team. If you have issues with parts and accessories during the warranty period, that are related to structural defects or malfunctions, we will provide replacements, free of charge.